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FAQs

GENERAL

What are your ingredient quality standards?

We carefully evaluate and select each and every menu ingredient at The Melt so you can feel great that every bite is free of artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats. No artificial anything, really. 

Please submit your questions to tellus@themelt.com. Happy to help.

Yes. We offer fresh lettuce wraps for our MeltBurgers and Chicken Melts.

Our MeltBurgers are cooked medium, pink, and juicy unless otherwise requested. Want it well-done? Just ask our crew.

We serve 100% all-natural Angus & Wagyu beef, which makes for a perfectly juicy and flavorful burger.

You can customize any of our Melted Classics, Chicken Melts, or MeltBurgers with Udi’s gluten-free bread or buns.

*Please note our foods are not prepared in a gluten free environment.

Yes, we offer a variety of grilled cheese Melts that are great options for vegetarians as well as salads, fries, mac ‘n’ cheese and tomato soup.

ONLINE ORDERING

How do I place an online order and pick up at your store?

1. Download The Melt App on iOS or Android.

2. Place an order and select your preferred location.

3. Choose the time you want to pick up and we’ll have your order waiting!

You will automatically receive an email order confirmation immediately after you place your order. 

You may also request for a receipt to be emailed by logging in to your Melt app, click “Account” and select the particular order from your Order History.

iPhone users, find us on the App Store. Android users, you can find us in the Google Play store.
Yes. You may place an online order through themelt.com although you’ll miss out on the visibility to track all your cool loyalty perks through our desktop site. The bottom of your receipt will be the best place to stay in the loop after you order. 

MELTCARDS

Where can I buy a gift card?

You can purchase a Melt Card at any of The Melt stores or online at our web site. 

Don’t you worry, there’s no expiration date.
Sorry, redeemable only for all The Melt goodness your heart desires.
  • Visit any Melt location and one of our Melt cashiers can check your balance.
  • Download The Melt App, enter the Melt Card number and select “Check a Melt Card Balance.”
Treat your Melt Card with TLC, it’s like cash on a gift card. If you have added the Melt Card to your online account, email us to help you secure your funds. If you have not yet added the card to your online account, it’s like losing cash and cannot be retrieved. 

MELTPERK

How do I join?

Download The Melt App get a digital Melt Card when you create an account on The Melt App. Scan the physical or digital card’s code when ordering in-store to start earning and redeeming rewards. Orders submitted via The Melt App, automatically earn Melt Perks.
We’ll send you an email letting you know when your reward is loaded on your Melt Card and ready to redeem. You can also check your rewards status on The Melt App.
There is no limit to the number of rewards you can have at any one time. Rewards stay on your account until you use them or they expire.
Yes, you can track your progress via The Melt App or on the bottom of your receipt. Once you log into your account you will be able to see how many “punches” you’ve earned towards your free melt. You will also see all earned rewards on your account.
If you’ve got your receipt, just enter the perks code printed at the bottom on The Melt App or on our site under “claim your perks”. No code on your receipt? Shoot us a note at tellus@themelt.com and we’ll add your credit.
If ordering in-store, just scan your loyalty card and add a dessert to your order. Also, you can place your order through The Melt App and we’ll do the rest.
No, unfortunately, the Crew can’t tell if you have a reward waiting. Be sure to check for email notifications, or look on The Melt App.
Definitely! The Melt App works like your plastic Melt Card. Just scan the Melt Card code on your mobile device. If you have a free reward loaded on your account, it will automatically be applied to your order.
Yes. Either your physical card, or the digital card on your Melt App. When ordering in-store, please scan your Melt Card code to redeem earned rewards.